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10 point introduction to Online Lessons including safeguarding and codes of conduct

Updated: Apr 30, 2021

  1. My name is Ben, your Online Lesson administrator. You can contact me at with any questions regarding your lessons. My WhatsApp is +44 7340 516781 and landline Tel: +44 20 7387 7575 if you want to speak to me between UK office hours. Or you can message me at any time and I will get back to you as soon as possible.

  2. You are invited to read our Safeguarding Policy for more information about safeguarding at Online Lessons. Please report any concerns to our designated safeguarding lead Ben Toettcher at

  3. An Online Lessons teacher will be in touch before your trial or first lesson, to say Hi and give you a Zoom link. If you have not received an email 1 hour before email or message me and I will chase the teacher. Most of our teachers work in SKOLA English in London, a year-round English school in London for children, so expect an email like

  4. You need to create a Zoom account and download the Zoom application. You can do that at You can watch a 10-minute video on how to use the platform here. You will be given a dedicated recurring lesson link with a password for your lessons. Students will be admitted into the lesson from a waiting room the teacher when they are ready, and they will lock the meeting room so no-one else can join. You will be muted on joining so unmute yourself when you are ready.

  5. Our teachers have all gone through a thorough recruitment process which includes interviews, taking references, and background checks. They all have university degrees, teaching qualifications, and many years’ experience working in an accredited school. Please contact the designated safeguarding lead Ben Toettcher at if you have any concerns about your teacher.

  6. We ask for the lesson to take place in a quiet living room where other members of the family can keep an eye on the student and help them if required. Students should not be in their bedroom for the lesson. Do not contact teachers on a private channel. Email the teacher on their work email if you need to. In your first lesson, your teacher will go through how to stay safe online, how to behave online, what to do in the event of a problem, and any consequences of inappropriate behaviour.

  7. Your teacher will evaluate your level in the trial lesson. You can click here for a 35-question test before the trial to help your teacher understand your level. In the trial discuss with your teacher how many lessons per week you want and find a time with them when you are both free. You can then buy the package from their page where you can also leave a review after the trial or after a few lessons.

  8. In the lessons, make sure your speakers are at 50% and check your microphone is on. You can perform a test from the up button next to the microphone symbol on the left of the bar. Our teacher will often share their screen with you as part of the lesson. They can also communicate with words via the chatbox. You can ask the teacher and record the lesson for private use. You can also ask for a copy of the chat to be sent to you. Bring a notepad or another computer to the lesson to make notes in.

  9. Please tell your teacher, or me, at least 48 hours' notice before a lesson if you cannot make it, and we will try to rearrange it with you. If you do not give 2 days’ notice you will use up a lesson from your package. Finally, if you are not happy with any lesson email me at and we will give you the option to switch your teacher or your money back.

  10. Finally, if you have any concerns about any online activity you can contact the police through their Child Exploitation and Online Protection command:

Stay safe and enjoy your Online Lessons.

Ben Toettcher

Director Online Lessons

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